Frequently Asked Questions about the Transfer to Nordea

Do you have questions about the transfer to Nordea and wonder what will happen in the future with your products and services? On this page, you will get answers to your questions.

Our personal customers are being transferred to Nordea.

The transfer is planned for November 16, 2024, and we will take care of all the practicalities for you. Your cards will be replaced with new cards from Nordea, you will get new account numbers and access to a new internet and mobile bank. Agreements and accounts are moved for you, so you can be sure that savings and other items go where they should. In fact, it's easier to be moved over to a bank than to switch banks on your own. Any questions you can't find answer to on this page? Call us on 987 01 009.

Frequently Asked Questions

The transfer of customers to Nordea is planned for the weekend of November 15th to 17th, 2024. We will take care of the practicalities and will transfer your banking relationship to Nordea. You will receive more practical information during the autumn via the mobile bank and by SMS.
All customers in the personal market, including Private Banking, will essentially be moved to Nordea. However, the sale does not include all parts of the customer portfolio, so some exceptions will occur. If this applies to you, you will receive further information about this. There are also some business customers included in the agreement. If this applies to your business, you will be notified well in advance of the move.
Your active direct debit agreements and e-invoice agreements will be automatically transferred to Nordea, and there is nothing you need to do
Complete list over products, services and authorizations which is not included in the transfer to Nordea
The move is a complex operation that requires a lot from our IT systems, which means that we unfortunately have to limit our mortgage offer. We therefore no longer offer financing certificates. We can still offer changes to existing mortgages. If you want a financing certificate now, you can apply for it here.
You will get the same interest rate in Nordea as in Danske Bank. It is the interest rate you have on the day of transfer to Nordea that will be continued. Agreed prices, fixed prices, and fees are primarily transferred to Nordea, but all customers will receive detailed information about this.

Payments

Your active direct debit agreements and e-invoice agreements will be automatically transferred to Nordea, and there is nothing you need to do
Nordea offers Apple Pay, Google Pay, Samsung Pay and Garmin Pay. Keep in mind, you need to add your new cards when they arrive.
Yes, you must add your cards from Noredea when they arrive.

Cards/accounts

There are no actions needed to get your new cards, they will arrive within reasonable time before the transfer.
You will receive new account numbers in Nordea that will replace the account numbers you have in Danske Bank. Interest rates and any nicknames will be retained. The only change is that you will get new account numbers. If there are changes in prices and conditions, you will be informed about this.
Your Danske Bank payment cards will stay active until the transfer to Nordea is completed.
Yes it will still be active
Yes, if you have a travel insurance with us, it will be included at Nordea as well.
Yes
Yes
Yes
You will keep your pin on transfer, if you already have cards with both Nordea and Danske Bank you must use your Nordea PIN when you start using Nordea cards. You can see your PIN within e-banking solutions.
Your new cards till arrive within reasonable time before transger, you will not be left without cards.
Yes, everything is tranferred. Your overview of kids accounts will stay the same.
No, everything is transferred at the same time. And you will not be left without access to your accounts nor cards.
Yes, when the tranfer is completed your Danske Bank cards will be terminated.
Order a new from ebank until the transfer is completed.
Please contact Nordea directly.
You can activate and use it when you have been transferred.

Loans

Your mortgage will be transferred to Nordea with the interest rate and the installment fee you have on the day you are moved to Nordea. You will get a new loan number/account number when your mortgage is transferred to Nordea.

You will still have the same charge date on your mortgage.
Yes, fixed rate mortgages are transferred on the same conditions.
Yes
Yes, all personal customers, including Private Banking, will essentially be moved to Nordea inlcuding their mortgages. However, the transfer does not include all parts of the customer portfolio, so some exceptions will occur. You will be informed if this relates to you.
Your car loan will be transferred to Nordea with the interest rate and the installment fee you have on the day you are moved to Nordea. You will get a new loan number/account number when your car loan is transferred to Nordea.

You will still have the same charge date on your car loan.
If you want to increase your mortgage with us, it might still be possible. We can still offer changes to existing mortgages. The application process is as before, and is done in the mobile bank.

Savings and investments

Yes - the agreements are tranferred to Nordea where the savings agreements continue. In the weeks leading up to the transfer weekend, no new purchases are made on the agreements in Danske Bank, but these are made after the weekend in Nordea.
Your insurance is an agreement between you and the insurance provider, e.g., Tryg. The agreement will not change as a result of the transfer to Nordea
Yes
Yes, unless you are contacted by Danske Bank.
Yes
Your fundpositions will stay the same.
Your savings agreements will run as planned, you can also buy and sell fund shares up until transfer date.
Your shares will stay the same and be transferred.
No.
Yes, Nordea will continue this
Yes

E-bank and BankID

After a while you will have to create a new with Nordea. But for an exstensive grace period, you will still be able to use yours from Danske Bank.

Other

Business clients

The transfer includes some sole proprietorships and companies. If your business is included in the transfer, you have been notified of this. If you wish to object to the transfer of business engagement, see details about this in the letter you have received.

Frequently Asked Questions about the Transfer to Nordea